Breach of contract

I wrote complaining about breach of contract with Sanlam and now I'm not happy at all I'm actually disappointed as I told them very well that my compensation that I'll be satisfied with is R2000 I calculated the expenses they put me through I told them very well that I had to borrow money from loan shark to cover the amount they took and my reputation was on the line as I don't borrow I had to skip my work to go around looking for money and then they gave me R1000 they were actually offering R350 even after I explained what I expect I'm not a fighting person now I feel like Sanlam don't see that this is actually breach of contract that R1000 doesn't recover the arrears I paid on loan shark and now I'm thinking of taking the matter to Legal Ombudsman as they don't take me serious...