BOOKING FOR MOVIES USING SANLAM REALITY BENEFITS

<p>I experienced the worst customer service at Sanlam , worse than the government service, its actually a joke, i tried several times to book for movies for my family at NU METRO for several occasions with no luck, when i call the contact centre i was disgusted first by consultants who dont even introduce themselves and when i ask, i was told the previous consutant should have introduced Him. secondly i was told that the reason why i am unable to book the movie is because my current benefits dont allow me to do that.I asked what to do to upgrade, i was told to complete a debit order form and the change will happen within hours. Even now i am still waiting. I called on friday with no help although the money from my account was debited. Today Sunday at 13h55 i called and spoke to Lerato Cindi who explained that my query is not for their department but she managed to help me."THANK YOU " LERATO for going extra miles, however i must say the sevice overall is apauling .I expect somebody to give me a call to rectify this bad experience.</p>