BM
Bulelwa M
1 reviews | Active since Nov 2020
11 Aug 2023, 13:32
Bon paymebt of claim
I made a death claim on Tuesday. It was supposedly approved the same day. But up until this moment there is no payment on my account. I have been calling... and escalations have been supposedly been made.... It is Friday 1.30pm and the funeral is tomorrow. I still need to pay the undertakers.... How do I deal with this? On top of my circumstance... I have to deal with this too.... This is too much!!
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
12 Aug 2023, 08:46Dear Bulelwa, thank you for your review. My sincerest apology for any inconvenience caused. The claim has been validated and payment is in process. We have requested our claims management team to urgently inform us when it will be released to your account. We will send confirmation to your direct email as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply12 Aug 2023, 08:46
Official
Dear Bulelwa, thank you for your review. My sincerest apology for any inconvenience caused. The claim has been validated and payment is in process. We have requested our claims management team to urgently inform us when it will be released to your account. We will send confirmation to your direct email as soon as possible. Regards, Assupol Complaints Manager