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1 reviews | Active since Oct 2016

07 Aug 2018, 08:36

Bombarded with SMS'S after working hours

For some reason or other Assupol feels it reasonable to send sms's after 7pm. I am tired of this bombardment of ******* and invasion of my privacy. Please refrain from sending these in future , but more importantly learn some respect of privacy.

0
Replies (6)
Sanlam
Sanlam's reply07 Aug 2018, 08:57
Official

Dear S Brummer,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard.

Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.

Proudly serving.

Assupol Complaints Team

's update07 Aug 2018, 18:59
Reviewer Update
Once again - despite the complaint and that it will be dealt with another sms comes through at exactly 18:49 -If you are too useless and ***********, to remove me from your sms list ,then God help those who are insured by you.
Sanlam
Sanlam's reply07 Aug 2018, 19:41
Official

Good Evening Mr Brummer,

Thank you for informing us.

My sincere apologies for another SMS being sent to you.

I will follow up with our IT and Marketing Departments tomorrow morning to confirm the removal of your contact detail from our database.

Kind Regards,

J Potgieter

Assupol Complaints Manager

Sanlam
Sanlam's reply08 Aug 2018, 12:26
Official

Good Day Mr Brummer,

I refer to our previous communication and confirm that your contact number was removed from our records.

You should not receive any further SMS's. Please do not hesitate to let me know if you have any further concerns.

Regards,

Assupol Complaints Manager

***

's update15 Aug 2018, 20:08
Reviewer Update
So much for removing my number, not only do I get an sms from Assupol in the morning, but again at 18:52 tonight -what don't you understand about about invasion of privacy and on top of that you lie about removing my number. I really pity people who do business with you. Now fix up your mess.
Sanlam
Sanlam's reply16 Aug 2018, 09:58
Official

Good Day Mr Brummer,

My sincere apology for this. As requested in my direct e-mail to you this morning, please confirm the cell phone number and message you received, so that we can determine why you are still receiving this communication.

Regards,

Assupol Complaints Manager