Billing

I went to the Sanlam offices in Mmabatho asking my broker to change my billing option for my funeral cover from paying cash to debit. I struggled to get hold of her and when I finally did I filled in all the necessary forms and my bank statement. I recently received an email confirming my change of billing options only to find out its a completely different bank and account number which I do not know. I then approached my broker and she said she'll fix it the very same day I approached her, its been over 2 days now and she hasn't called or notified me of her progress. I'm starting to worry as to what troubles am I going to go through when I have to claim.