Hellopeter
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1 reviews | Active since Nov 2016

03 Sept 2019, 15:31

Beyond Shocked

I write again with a heavy heart, I have just called Sanlam Gap cover call centre and spoke to a lady who sounded like she doesn't care that I'm in disbelief from what she was telling me. So I lodged a claim again with Sanlam for the outstanding amount from the anesthetist and called the very same day and confirmed all details ( Documents) have been received, got an auto response o Saturday 24/08 that my request has been received. I then called yesterday to check progress and Mohau advises it is being processed and requested communication of such but to no avail. I just called now to be advised the Documents sent are incomplete and I can send an escalation email or even better complain ...this was from a very cold lady by the name of Zeina that's if I'm spelling her name correct ....I'm am shocked beyond shocked and if it means one needs to complain to get things done then I wish to cancel this in December please

0
Replies (2)
Sanlam
Sanlam's reply03 Sept 2019, 15:51
Official
Good day Lerato
 We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
 Regards
Client Relations

Best regards,

Sanlam
Sanlam's reply04 Sept 2019, 08:19
Official
Good day Lerato We were informed that a consultant has contacted you.  The arrangement is that they will contact you again today.  We will be closing the case on the Hello Peter platform only.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
 RegardsClient Relations

Best regards,