Beyond poor and unacceptable service and behavior from Sanlam

Hi, sent in a pension fund withdrawal request to Sanlam and after a month nothing has been done, I have numerously sent them follow up emails tried to contact them telephonically but nothing has happened this was before the application was sent to Reuben Mako to assist me and he has not even responded to even one email. what a beyond poor service even worse then home affairs. It is actually disgusting that a company like Sanlam handling Millions of South African's Pension funds can do such a poor service. or should we refer our complains to EFF to sort them out. I need a solution today