ND
Nonku D
1 reviews | Active since Oct 2024
28 Oct 2024, 07:00
beyond frustrated
I am writing to formally express my frustration regarding the withdrawal of my provident fund, which I initiated three months ago. Despite my repeated efforts to communicate with them, including 13 emails and numerous rerouted phone calls, I have not received any updates or a timeline for my payment.
This situation is particularly distressing, as I informed Sanlam of the closure of my previous employer, which I believed would expedite the process. Unfortunately, I have yet to receive any acknowledgment or response from "sanlam employee benefit".
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
28 Oct 2024, 07:06Good morning Nonku
We apologise for your poor service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
We apologise for your poor service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply28 Oct 2024, 07:06
Official
Good morning Nonku
We apologise for your poor service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
We apologise for your poor service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 Oct 2024, 13:12Hello Nonku
We have also escalated the matter from our side and are now waiting on feedback.
Regards
Sanlam Client Care
We have also escalated the matter from our side and are now waiting on feedback.
Regards
Sanlam Client Care
Sanlam's reply28 Oct 2024, 13:12
Official
Hello Nonku
We have also escalated the matter from our side and are now waiting on feedback.
Regards
Sanlam Client Care
We have also escalated the matter from our side and are now waiting on feedback.
Regards
Sanlam Client Care
Sanlam's replyOfficial
31 Oct 2024, 09:55Good morning Nonku
We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.
Please respond to their email with any further enquiries/requests you have.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.
Please respond to their email with any further enquiries/requests you have.
Regards
Sanlam Client Care
Sanlam's reply31 Oct 2024, 09:55
Official
Good morning Nonku
We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.
Please respond to their email with any further enquiries/requests you have.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.
Please respond to their email with any further enquiries/requests you have.
Regards
Sanlam Client Care
ND
Nonku D's updateReviewer Update
06 Nov 2024, 12:27Until now, no feedback has been provided by Sanlam
ND
Nonku D's update06 Nov 2024, 12:27
Reviewer Update
Until now, no feedback has been provided by Sanlam
Sanlam's replyOfficial
06 Nov 2024, 12:34 Good day Nonku
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply06 Nov 2024, 12:34
Official
Good day Nonku
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
ND
Nonku D's updateReviewer Update
07 Nov 2024, 15:40"Three months into the unpaid claim, I am still receiving the same response: 'We are following up.'"
ND
Nonku D's update07 Nov 2024, 15:40
Reviewer Update
"Three months into the unpaid claim, I am still receiving the same response: 'We are following up.'"
ND
Nonku D's updateReviewer Update
07 Nov 2024, 15:43"My emails go unanswered, my calls are redirected until they are disconnected, and I am left frustrated and in the dark, with no clear indication of when this issue will be resolved."
ND
Nonku D's update07 Nov 2024, 15:43
Reviewer Update
"My emails go unanswered, my calls are redirected until they are disconnected, and I am left frustrated and in the dark, with no clear indication of when this issue will be resolved."
ND
Nonku D's updateReviewer Update
08 Nov 2024, 12:00I kindly request a response from Sanlam!
ND
Nonku D's update08 Nov 2024, 12:00
Reviewer Update
I kindly request a response from Sanlam!
Sanlam's replyOfficial
12 Nov 2024, 15:00Good afternoon Nonku
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply12 Nov 2024, 15:00
Official
Good afternoon Nonku
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care