LL
Lelanie L

1 reviews | Active since Sept 2020

13 Oct 2021, 15:27

Beware Sanlam share your information when THEY decide it is necessary.

I have a policy by Sanlam and the adviser did try to get hold of me and I did send him a message that I am going through a bad time and will come back to him as soon as things are better. He did still keep on phoning and phoning He then did speak to my son and did discuss my personnel information regards my policy with him. I did phone the adviser and did tell him I am really upset that that he did it and I am going to Sanlam Head Office and going to discuss it with them His answer is" Save yourself time and trouble and speak to me" REALLY IS THIS HOW SANLAM ADVISERS IS KNOWING THEY CAN DO WHAT THEY WANT AND SANLAM WILL DO NOTHING?? Doesn't the Popi Act law protect us?? And how can any ANY INFORMATION been discuss with any one else regards your business you have with Sanlam??

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Replies (2)
Sanlam
Sanlam's reply13 Oct 2021, 16:00
Official
Dear Lelanie

We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation. 

Kind regards,
Sanlam Client Relations
Sanlam
Sanlam's reply26 Oct 2021, 13:45
Official
Dear Lelanie

We received confirmation that one of our consultants called you to discuss the matter further. It was escalated to the manager for further investigation. 

Kind regards,
Sanlam Client Relations