Beware Sanlam Gap Cover

I have a Sanlam Gap Cover policy, administered by Kaelo. I had some difficulty last year, which led to arrears in my subscriptions. I eventually received a letter informing me that my policy had been cancelled. I emailed Kaelo and asked if it could be reinstated if all arrears were paid up, and they agreed. I asked them about how I could pay the arrears (whether by EFT, or if they would deduct it as debit order). I was told the billing department would come back to me (this was on 5 January 2023). By 31 Jan 2023, I had no response, so asked again. I was told the billing department would follow up. Today they have sent me a cancellation letter again. In the past, they have refused to provide me with banking details so that I can settle arrears. Now they simply don't bother responding to me.