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Phephe M

1 reviews | Active since Aug 2023

16 Aug 2023, 09:33

Benefits from my nephews late dad policy

I have been struggling to get my nephews payouts since May 2023 , his left them money to continue with their studies but Sanlam is making it difficult for the poor child , we have been promised lies after lies , their service is horrible.

0
Replies (9)
Sanlam
Sanlam's reply16 Aug 2023, 09:48
Official
 Good day Phephe 
 
 We are sorry to hear of your poor client service experience. Please respond to our private message.
 
 Regards
 Sanlam Client Care
PM
Phephe M's update17 Aug 2023, 01:11
Reviewer Update
They rep**** privately where because I don't see any message from them except for the above sorry message, besides you guys have my contacts if you really wanna help why not make a call.

I have sent an email to your customer care complaints department on the 14th but till today I have not received any communication from you

All of a sudden you are now quick to say you're sorry without any action because we are now exposing your horrible , bad and filthy services

I don't know how many times I spoke to Dori Ann the one who deals with Post Office pensions but It's like I've been talking to myself for the past 3 months

All my plea have been falling into deaf ears, I will never recommend Sanlam to anyone, your service stinks
Sanlam
Sanlam's reply17 Aug 2023, 15:41
Official
Thank you for the information. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply18 Aug 2023, 12:53
Official
Good day Phephe

This is to confirm that you have been contacted is being assisted.

Regards
Sanlam Client Care 
PM
Phephe M's update24 Aug 2023, 21:16
Reviewer Update
I just wanna make the public aware that my issue with Sanlam has not been resolved, I was made aware that even the staff within Sanlam can’t get through to each other telephonically while they work for the same company.

They also communicate via emails and I must just be patient with them while my nephew is going to bed hungry at varsity that is Sanlam for you , use it at your own risk , their service is like government hospitals I will never recommend it to anyone.
Sanlam
Sanlam's reply25 Aug 2023, 07:27
Official
Good morning Phephe

We have followed up with the responsible department regarding this matter.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply25 Aug 2023, 08:51
Official
Hello Phephe

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
PM
Phephe M's update30 Aug 2023, 14:50
Reviewer Update
I would like to take this opportunity and thank Hellopeter, my nephew finally got what was due to him from Sanlam, it was a struggle but we are happy that it is no over
Sanlam
Sanlam's reply30 Aug 2023, 14:59
Official
Hello Phephe
 
Thank you very much for taking the time to notify us that your complaint has been resolved. We appreciate your patience in allowing us to resolve your complaint.

Regards
Sanlam Client Care