BENEFIT WITHDRAWAL

Dear Sanlam,

I have sent numerous emails, complaints and call the call centre daily. My previous company has submitted my claim form and last payment the 7th February 2024. Everyday I am advised the last payment has not been allocated after I have been told on the 11/02/2015 that they have until the 15th of each month to allocate the funds. Today the 22 February 2024 this payment has still not been allocated. Managers and Teamleader are not available so much for a transparent company. No one seems to know why it's taking so long to do their job. Everyday the call centre agent confirms they have escalated it but today still no resolution.

I do not want a call with empty promises or their useless turn around times, I want an email with an answer with which I can hold Sanlam accountable. I haven't even received an email from the Complaints email box pathetic. I sent an email to the arbitrator with regards to my claim, and nothing happened. My premiums are paid up to date, Sanlam pay out my Wealth Bonus. I want an answer on email, with a date on my claim either being paid out or not, with which I will lodge a formal complaint at the Office of the Pension Funds Adjudicator (OPFA).