BEING OVERCHARGED FOR A DEBIT THAT RETURNED
I AM BEING OVERCHARGED FOR DEBIT THAT RETURNED I CHECKED AND CHECKED MY ACCOUNT AND THE ONLY AMOUNT THAT RETURNED IS R380.86 BUT NOW IM BEING TOLD I HAVE TO PAY R727.10 WHERE THE HELL DO YOU THINK I WILL GET THAT MONEY FROM I HAVE BEEN A LOYAL CLIENT SINCE 2017 SO I DON'T UNDERSTAND WHY I'M BEING TREATED LIKE THIS???????? I WANT THE STATEMENTS TO SEE HOW MUCH WAS NOT PAID
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Sanlam's replyOfficial
03 Sept 2023, 08:38Good morning Refiloe, thank you for informing is about this matter. My sincerest apology for any frustration caused. I noted that, apart from the returned debit for the premium due for August 2023 (R380.86), there was also an unpaid debit for the premium of July 2022 (R346.24) that is payable. Please let us know if you need any additional information. Regards, Assupol Complaints Manager. ***
Sanlam's reply03 Sept 2023, 08:38
Official
Good morning Refiloe, thank you for informing is about this matter. My sincerest apology for any frustration caused. I noted that, apart from the returned debit for the premium due for August 2023 (R380.86), there was also an unpaid debit for the premium of July 2022 (R346.24) that is payable. Please let us know if you need any additional information. Regards, Assupol Complaints Manager. ***
's updateReviewer Update
04 Sept 2023, 10:46WOW AND I AM ONLY BEING MADE AWARE NOW IN AUGUST 2023 A YEAR LATER... I DON'T AGREE WITH YOU BECAUSE I MADE SURE ALL MY DEBITS WERE PAID LAST YEAR WELL ACTUALLY EVERYTIME I WANT THIS SORTED OUT IF YOU HAVE STATEMENTS TO PROVE THAT THEN SEND THEM
's update04 Sept 2023, 10:46
Reviewer Update
WOW AND I AM ONLY BEING MADE AWARE NOW IN AUGUST 2023 A YEAR LATER... I DON'T AGREE WITH YOU BECAUSE I MADE SURE ALL MY DEBITS WERE PAID LAST YEAR WELL ACTUALLY EVERYTIME I WANT THIS SORTED OUT IF YOU HAVE STATEMENTS TO PROVE THAT THEN SEND THEM
Sanlam's replyOfficial
04 Sept 2023, 12:22Good day Refiloe, thank you for the response. I noted that we have sent you an SMS to your current cell phone number, on 25 July 2023, as noted below:
*** : Dear Client. Your policy ASDIR*** is in arrears. Arrears may affect your benefits or end your policy. By keeping your policy payments up to date, you and your family can enjoy peace of mind at claims stage. Pay R346.24 into FNB bank account number ***, branch code 250655 and use this number *** as your reference. To view your policy information, register on myassupol.datafree.co.za. For assistance phone ***. Assupol
*** : Dear Client. Your policy ASDIR*** is in arrears. Arrears may affect your benefits or end your policy. By keeping your policy payments up to date, you and your family can enjoy peace of mind at claims stage. Pay R346.24 into FNB bank account number ***, branch code 250655 and use this number *** as your reference. To view your policy information, register on myassupol.datafree.co.za. For assistance phone ***. Assupol
Sanlam's reply04 Sept 2023, 12:22
Official
Good day Refiloe, thank you for the response. I noted that we have sent you an SMS to your current cell phone number, on 25 July 2023, as noted below:
*** : Dear Client. Your policy ASDIR*** is in arrears. Arrears may affect your benefits or end your policy. By keeping your policy payments up to date, you and your family can enjoy peace of mind at claims stage. Pay R346.24 into FNB bank account number ***, branch code 250655 and use this number *** as your reference. To view your policy information, register on myassupol.datafree.co.za. For assistance phone ***. Assupol
*** : Dear Client. Your policy ASDIR*** is in arrears. Arrears may affect your benefits or end your policy. By keeping your policy payments up to date, you and your family can enjoy peace of mind at claims stage. Pay R346.24 into FNB bank account number ***, branch code 250655 and use this number *** as your reference. To view your policy information, register on myassupol.datafree.co.za. For assistance phone ***. Assupol