Being ****** and treated unfairly at Assupol

Hello since the year 2022 i have been paying my life insurance at Assupol and we had our Agreed dates on which they should debit , they skipped a day and a Month My Insurance lapsed somehow I could not get hold of them,I even tried sending messages on their whatsapp number but the Autochat is just exhausting, so like they promised me my cash back since I cannot carry on where I left as our agreement I would love them give me my money Back so I go to the next Service for my insurance, their services are annoying they don't answer to any of our calls and never respond to any of my emails. So I need my cash back they should do the Counting and The Money I was paying they must make the Calculations and send it back to me. I am enough with their bad service