RN
Rowynne N

1 reviews | Active since Jul 2015

19 Mar 2025, 06:57

********* behaviour

I’ve been contributing to a Sanlam retirement plan for years, but after leaving my previous employer, I decided to withdraw the full amount to invest elsewhere. Each Sanlam representative I contacted provided a different process for transferring the funds, and despite completing all the paperwork they asked me to sign, it’s been six months with no release of my money. This ********* conduct from such a reputable company makes me question what will happen when I reach retirement age.

0
Replies (8)
Sanlam
Sanlam's reply19 Mar 2025, 07:38
Official
Good morning Rowynne

We are sorry to learn of your negative service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Mar 2025, 11:25
Official
Good morning Rowynne

We have received feedback that Sanlam Corporate has sent you an email and that the matter is receiving attention.  

Please respond to their email for any further assistance you require.

Regards
Sanlam Client Care
RN
Rowynne N's update31 Mar 2025, 15:32
Reviewer Update
I have sent 4 emails as per your previous responce and have not received a single responce or acknoledgement of my email.

THIS IS SO UNPROFESSIONAL - I JUST WANT MY MONEY RELEASED!!!!!

"***" <***>
Sanlam
Sanlam's reply31 Mar 2025, 15:50
Official
Hello Rowynne

We have followed up with Sanlam Corporate for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply31 Mar 2025, 17:49
Official
Good day Rowynne

We have received feedback that Sanlam Corporate has provided you with an update.

Regards
Sanlam Client Care
RN
Rowynne N's update16 Apr 2025, 09:53
Reviewer Update
Almost a month and my issue has not been resolved nor your people respond to emails to communicate if there is any progress or why Sanlam does not want to payout my pension
Sanlam
Sanlam's reply16 Apr 2025, 11:23
Official
Good morning Rowynne

We apologise for the inconvenience you have experienced and have requested the responsible department to look into the matter.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply16 Apr 2025, 14:03
Official
Good afternoon

We have received feedback that Sanlam Corporate has been in touch with you.

Regards
Sanlam Client Care