Begging to use benefits I pay for

<p>I have a sanlam reality policy that allows me a 20% discount on loal flights. </p> <p>Since 21st March 2017 I have been trying to book a flight and been unable to pay for the flight. Upon contacting Sanlam reality, 24 hour personal assistant, I was advised that there was an issue with the site's online payment... Sanlam reality never thought to advise customers of this. </p> <p>Upon requesting a resolution, I was told that the travel division doe not work on weekends. There is a problem in the department but thats the same department that does not work on weekends. Prioroities! </p> <p>I was advised that I would be contact by the travel department just after 8 am this morning and no one has called me. I called twice requesting to speak to the team leader that I spoke to on Saturday and she has not called me back. I have left several messages for Sayuri Pillay and still nothing. </p> <p>Sanlam Reality up ypur game, I never experienced this type of service from Discovery Vitality. </p> <p>This is pathetic </p>