KK
Kershnie K
1 reviews | Active since Jun 2015
14 Nov 2019, 12:18
Begging for whats mine - Synia Umbrella Retirement Fund (Managed Provident Section)
I left my employer in March 2018, I requested to withdraw my fund from the pension fund. I was told the account is under liquidation. It took me over a year to get half of my contribution and I'm still waiting for the other half.
I've emailed numerous times and always the same excuse, no response from the FCSA and they say they follow up. which I think is not true, does it take so long to get what is due to me.
I will never take a Sanlam policy if this is the way they treat their customers.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
14 Nov 2019, 14:40Good day, Kershnie
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply14 Nov 2019, 14:40
Official
Good day, Kershnie
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
18 Nov 2019, 09:27Good day, Kershnie
We have been informed that the relevant department has provided you with feedback via e-mail and have advised you of the way forward.
We do encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We value you as a client.
Kind regards,
Client Relations
We have been informed that the relevant department has provided you with feedback via e-mail and have advised you of the way forward.
We do encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We value you as a client.
Kind regards,
Client Relations
Sanlam's reply18 Nov 2019, 09:27
Official
Good day, Kershnie
We have been informed that the relevant department has provided you with feedback via e-mail and have advised you of the way forward.
We do encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We value you as a client.
Kind regards,
Client Relations
We have been informed that the relevant department has provided you with feedback via e-mail and have advised you of the way forward.
We do encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We value you as a client.
Kind regards,
Client Relations
KK
Kershnie K's updateReviewer Update
23 Mar 2021, 21:15Your consultant Laura does not respond to my emails, I've called and another consultant tried to contact the consultant who is working on my matter but she does not respond. This is very frustrating, she updated some information but didn't update two of my account, even though I sent all my documentation. This is not acceptable as my bond originator cannot wait any longer, the bank is declining my application because of your lack of assistance or lack of professionalism. I would think that you would employ people who know what they doing.
KK
Kershnie K's update23 Mar 2021, 21:15
Reviewer Update
Your consultant Laura does not respond to my emails, I've called and another consultant tried to contact the consultant who is working on my matter but she does not respond. This is very frustrating, she updated some information but didn't update two of my account, even though I sent all my documentation. This is not acceptable as my bond originator cannot wait any longer, the bank is declining my application because of your lack of assistance or lack of professionalism. I would think that you would employ people who know what they doing.
Sanlam's replyOfficial
24 Mar 2021, 08:52Dear Kershnie
Please accept our apologies for the poor service received. We are following up with the relevant department. One of our consultants will be in touch with you.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. We are following up with the relevant department. One of our consultants will be in touch with you.
Kind regards,
Sanlam Client Relations
Sanlam's reply24 Mar 2021, 08:52
Official
Dear Kershnie
Please accept our apologies for the poor service received. We are following up with the relevant department. One of our consultants will be in touch with you.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. We are following up with the relevant department. One of our consultants will be in touch with you.
Kind regards,
Sanlam Client Relations