Been waiting for death claim for full 2 weeks now

I am so disappointed by Assupol, I have made a death claim on 9 June 2023 and I still have not received it, We had to borrow money to borrow my cousin because Assupol did not pay my claim. I emailed the complaint department but they said my claim has been processed and will reflect the next day which was on Tuesday. Today is the 23rd of June and I am still waiting for the claim, I am very disappointed because when we open funeral covers they tell us that we receive claim in 24 hours. shame maan their service is very poor, I trusted Assupol but now I am so disappointed because no one is communicating with me, I have to reach out to them and ask wat is wrong but all they do is lie lie lie yoh!!!