SR
Stefan R

1 reviews | Active since Sept 2011

04 Mar 2019, 14:58

Be careful of special condition waiting period

Be careful Sanlam advertises their Gap cover with a 3 month waiting period hence I made the decicion to go with them. I had nothing to hide on consultation I decleared my all previous condition, however as these things happen, early this year I had to undergo an unplanned procedure to aviod permanently nerves damage, now 6 months after comencement date my claim was rejected because of an apparent 12 month special condition waiting period I was not made aware of as I asked the consultant how long was the waiting period for this policy and it was confirmed 3 months. This leaves me with an easy decicion I am stopping my policy with immediate affect.

0
Replies (6)
Sanlam
Sanlam's reply04 Mar 2019, 15:36
Official

Dear Stefan 

We acknowledge receipt of your complaint.  This is unfortunate to hear, we will refer your complaint to the correct department  for investigation.

Regards,
Client Relations
Sanlam
Sanlam's reply07 Mar 2019, 15:06
Official
Dear Stefan 

We are unable to get hold of you telephonically . An email was sent on 5 March to date no response was received. Please provide us with a alternative contact number and a convenient time to contact you.

Kind Regards
Client Relations
SR
Stefan R's update07 Mar 2019, 20:10
Reviewer Update
This to me is a total service failure and would like to continue with stopping my policy immediately.
SR
Stefan R's update08 Mar 2019, 06:25
Reviewer Update
And still they have the audacity to deduct money from my account after cancelling my policy, Sanlam do you know no shame!
Sanlam
Sanlam's reply08 Mar 2019, 08:15
Official
Dear Stefan  

Thank you for your post.  Please note our department could not get hold of you and no response was received to the e-mail sent. I will request that they respond to you via e-mail.

Regards,
Client Relations
Sanlam
Sanlam's reply08 Mar 2019, 13:30
Official
Dear Stefan 

 In order for us to finalize your cancellation request we require your identity number or reference number. Please respond to the email sent.

Regards,
Client Relations