Battles to change postal address

Absolute pathetic client service from this giant!! They battle to change your postal address on their system! Had to contact them 3 times to try and correct it. What a waste of time and a lack of effective service delivery! My broker's assistant is doing her utmost best but no one at Sanlam seems to be able to understand what is to be done. I feel that the company must now stop taking over other companies, and rather invest in the skills of its people before proceeding with further expansion. Keep your "old" loyal customers of the last 45 years as they will advertise you and bring their kids and grandkids to you OR just they will go somewhere else. Management must wake up and train their personnel.