Bandile Msengana

Good Day.

Well after the back and forth over months I would like to thank Alma Nefdt from Client services and the consultant who called me Leland Lewis about my R.A. Finally my R.A. was issued. Alma is in Client services for a reason she listened to my issue and made sure that she resolves it. As for Leland, the guy was very professional and helped me through the whole process. He even made the call long after his shift was due. The one person whom I'd like to thank the most is Babalwa Venani the Financial Advisor who advised me about the product initially. Her service, advise and the product she had advised on was so on point she also kept me posted during my time of distress. Thank you guys, I really appreciate what you did for me, hope you do the same or even go beyond for other clients as well. The reason I write this review is the treatment I received from the Financial Advisors' manager Bandile Msengana. This is the very same person who made me to write my initial review on Sanlam. The man has no respect for his clients. I experienced that first had. He looks down on his clients and disrespects them. I have never ever been humiliated in my life, the way I felt humiliated by this man. Besides disrespecting me, he also disrespected his staff member Babalwa Venani in front of me, with the tone and how he spoke to her. (Never mind that. That's for Sanlam to sort out.) This happened when this man patronized me and called me in his office for "COFFEE". Bandile blatantly told me he won't issue my R.A. infact he even went further to say it will never be issued. I left that office so down from the disrespect and humiliation from Bandile. But I was determined, because Babalwa had sold me a good product. At the time I didn't want to hear an ad or even see their ads on TV. I would just change channels. All because of this man.

Now my question is, how come it took this long for this product to be issued? I believe it would've been resolved a long time ago, had it not been for the stubbornness and arrogance of Bandile Msengana. To my surprise the call with Leland was less than 30mins, two days later the R.A. was issued. On this review I was suppose to have given the Sanlam 5 stars, but because of Bandile, and his lack of , service, respect and most importantly UBUNTU, Sanlam will get nothing.