Bad,bad service by SANLAM

Item: Sanlam
Rating: 1
Author: Francios L

My uncle passed on the 10/12/2021 and the claim was summitted on the 13/12/2021 but still today there is no payout.Still today nothing.And I have asked all my colleagues to join Sanlam but inspite this is the Service my brother-in-law is struggling to get this claim done. We have to borrow money to buried my uncle and the people is on their way to fetch their money but still nothing.I will tell my colleague what happened to me and they will decided. My brother-in-law is furious. His contact number is ***.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

22 Dec 2021, 16:16

Dear Francios

We acknowledge receipt of your complaint. Please provide the policy number in the private field so that we may direct your matter to the correct department for further investigation.

Regards
Sanlam Client Relations

Sanlam's reply22 Dec 2021, 16:16

Official

Francios L's updateReviewer Update

22 Dec 2021, 17:49

***X7

Francios L's update22 Dec 2021, 17:49

Reviewer Update

***X7

Francios L's updateReviewer Update

23 Dec 2021, 08:15

No reply as yet, we are still waiting.

Francios L's update23 Dec 2021, 08:15

Reviewer Update

No reply as yet, we are still waiting.

Sanlam's replyOfficial

23 Dec 2021, 08:57

Dear Francios

Thank you for the details. Please note that our team does not work after hours. Your matter was referred to the relevant department for further handling. They will be in touch with either you or your brother in law.

Regards
Sanlam Client Relations

Sanlam's reply23 Dec 2021, 08:57

Official