Bad treatment from Sanlam sky randfontein branch
Good day I was employed at Sanlam sky in randfontein branch and I am sure everyone saw the whole saga of them offering employees loans of which we didn’t agree to them and then we ended up getting paid some sort of a basic salary because of Covid and all now. I left the company resigned because they didn’t care wether the country was facing problems as I was doing field work they expected me to work and still see clients face to face and I wasn’t willing to risk my life. Now they just sent me an email saying I owe them money and I didn’t sign anything that was binding me to pay them back and bare in mind during training I was using my own money to travel and buy lunch, and I travelled from Soweto to randfontein with my own money for an actual waste of a day because we would wait there for hours and no managers would show up on and have to travel back with complaints and bare in mind when I was getting paid that amount I was still working for them and used that money for data and airtime to get leads and call clients as I didn’t agree to go out on the field at that time due to covid.
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Replies (9)0
Replies (9)
Sanlam's replyOfficial
08 Sept 2020, 15:05Dear Thulane
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply08 Sept 2020, 15:05
Official
Dear Thulane
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
08 Sept 2020, 15:25Good day, Thulane
Thank you for your details. Your matter has been escalated for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for your details. Your matter has been escalated for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply08 Sept 2020, 15:25
Official
Good day, Thulane
Thank you for your details. Your matter has been escalated for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for your details. Your matter has been escalated for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
17 Sept 2020, 10:41Dear Thulane
We have been informed that one of our consultants have made contact with you to address your concerns. We trust that the misunderstanding regarding the financial assistance offered to Sales staff is now resolved. If you have any further issues pertaining to this matter, you may contact the consultant directly.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants have made contact with you to address your concerns. We trust that the misunderstanding regarding the financial assistance offered to Sales staff is now resolved. If you have any further issues pertaining to this matter, you may contact the consultant directly.
Kind regards,
Sanlam Client Relations
Sanlam's reply17 Sept 2020, 10:41
Official
Dear Thulane
We have been informed that one of our consultants have made contact with you to address your concerns. We trust that the misunderstanding regarding the financial assistance offered to Sales staff is now resolved. If you have any further issues pertaining to this matter, you may contact the consultant directly.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants have made contact with you to address your concerns. We trust that the misunderstanding regarding the financial assistance offered to Sales staff is now resolved. If you have any further issues pertaining to this matter, you may contact the consultant directly.
Kind regards,
Sanlam Client Relations
's updateReviewer Update
30 Sept 2020, 14:40NOTHING WAS SOLVED BECAUSE YOUR REGIONAL DIRECTOR QUEEN SAID SHE WILL GET BACK TO ME SO SINCE THEN SHE HAS'NT SAID ANYTHING TO ME OR GIVE ME A WAY FORWARD
THANKS
THANKS
's update30 Sept 2020, 14:40
Reviewer Update
NOTHING WAS SOLVED BECAUSE YOUR REGIONAL DIRECTOR QUEEN SAID SHE WILL GET BACK TO ME SO SINCE THEN SHE HAS'NT SAID ANYTHING TO ME OR GIVE ME A WAY FORWARD
THANKS
THANKS
Sanlam's replyOfficial
30 Sept 2020, 15:01Good day, Thulane
Your comments are noted, we have referred your matter again to the responsible team.
Kind regards,
Sanlam Client Relations
Your comments are noted, we have referred your matter again to the responsible team.
Kind regards,
Sanlam Client Relations
Sanlam's reply30 Sept 2020, 15:01
Official
Good day, Thulane
Your comments are noted, we have referred your matter again to the responsible team.
Kind regards,
Sanlam Client Relations
Your comments are noted, we have referred your matter again to the responsible team.
Kind regards,
Sanlam Client Relations
's updateReviewer Update
09 Oct 2020, 12:26Good day
My query has not been resolved because i got communication from them today and its as if everything i explained landed on deaf ears, i said they must give me a written consent that ties me to paying that money back or anywhere i signed or committed myself. I then explained the reason for leaving was because i was not at all comfortable to go out and work face clients as per line managers instructions during the pandemic, now this leaves me with no choice but to share communication of what happened with the people i was in training with that worked and did not get paid because Sanlam still deducted their commissions regardless of them still being with the company, all proof and whatsapp conversations will now be share on other media platforms because by the look of things its as if Sanlam was still sticking to that loan agreement
My query has not been resolved because i got communication from them today and its as if everything i explained landed on deaf ears, i said they must give me a written consent that ties me to paying that money back or anywhere i signed or committed myself. I then explained the reason for leaving was because i was not at all comfortable to go out and work face clients as per line managers instructions during the pandemic, now this leaves me with no choice but to share communication of what happened with the people i was in training with that worked and did not get paid because Sanlam still deducted their commissions regardless of them still being with the company, all proof and whatsapp conversations will now be share on other media platforms because by the look of things its as if Sanlam was still sticking to that loan agreement
's update09 Oct 2020, 12:26
Reviewer Update
Good day
My query has not been resolved because i got communication from them today and its as if everything i explained landed on deaf ears, i said they must give me a written consent that ties me to paying that money back or anywhere i signed or committed myself. I then explained the reason for leaving was because i was not at all comfortable to go out and work face clients as per line managers instructions during the pandemic, now this leaves me with no choice but to share communication of what happened with the people i was in training with that worked and did not get paid because Sanlam still deducted their commissions regardless of them still being with the company, all proof and whatsapp conversations will now be share on other media platforms because by the look of things its as if Sanlam was still sticking to that loan agreement
My query has not been resolved because i got communication from them today and its as if everything i explained landed on deaf ears, i said they must give me a written consent that ties me to paying that money back or anywhere i signed or committed myself. I then explained the reason for leaving was because i was not at all comfortable to go out and work face clients as per line managers instructions during the pandemic, now this leaves me with no choice but to share communication of what happened with the people i was in training with that worked and did not get paid because Sanlam still deducted their commissions regardless of them still being with the company, all proof and whatsapp conversations will now be share on other media platforms because by the look of things its as if Sanlam was still sticking to that loan agreement
Sanlam's replyOfficial
09 Oct 2020, 12:47Dear Thulane
Your comments are noted and your matter escalated again to the relevant department.
Regards,
Sanlam Client Relations
Your comments are noted and your matter escalated again to the relevant department.
Regards,
Sanlam Client Relations
Sanlam's reply09 Oct 2020, 12:47
Official
Dear Thulane
Your comments are noted and your matter escalated again to the relevant department.
Regards,
Sanlam Client Relations
Your comments are noted and your matter escalated again to the relevant department.
Regards,
Sanlam Client Relations
's updateReviewer Update
10 Nov 2020, 15:40HI
I guess whatever that i mentioned here is not taken into concern since today i received a text that my account has been moved to the legal department and its still to be proven where did i sign to commit myself to being liable to pay back that money and i am now taking this matter to lawyers that has been in contact with me to assist me with this matter, i have also gathered all information from all people that i have trained with that didn't leave the but were still made pay and basically worked for no pay for Sanlam but you saying a person is only liable to pay once he/she leaves the company but they were still made to pay whilst still fully employed with Sanlam, so this already shows that you're just a money company and think for your selves and nothing else hence when other companies were helping out their employees during the Covid pandemic. All you guys thought of was to give us loans to repay back and to me this is exactly the same thing as that loan you offered in the first place.
I guess whatever that i mentioned here is not taken into concern since today i received a text that my account has been moved to the legal department and its still to be proven where did i sign to commit myself to being liable to pay back that money and i am now taking this matter to lawyers that has been in contact with me to assist me with this matter, i have also gathered all information from all people that i have trained with that didn't leave the but were still made pay and basically worked for no pay for Sanlam but you saying a person is only liable to pay once he/she leaves the company but they were still made to pay whilst still fully employed with Sanlam, so this already shows that you're just a money company and think for your selves and nothing else hence when other companies were helping out their employees during the Covid pandemic. All you guys thought of was to give us loans to repay back and to me this is exactly the same thing as that loan you offered in the first place.
's update10 Nov 2020, 15:40
Reviewer Update
HI
I guess whatever that i mentioned here is not taken into concern since today i received a text that my account has been moved to the legal department and its still to be proven where did i sign to commit myself to being liable to pay back that money and i am now taking this matter to lawyers that has been in contact with me to assist me with this matter, i have also gathered all information from all people that i have trained with that didn't leave the but were still made pay and basically worked for no pay for Sanlam but you saying a person is only liable to pay once he/she leaves the company but they were still made to pay whilst still fully employed with Sanlam, so this already shows that you're just a money company and think for your selves and nothing else hence when other companies were helping out their employees during the Covid pandemic. All you guys thought of was to give us loans to repay back and to me this is exactly the same thing as that loan you offered in the first place.
I guess whatever that i mentioned here is not taken into concern since today i received a text that my account has been moved to the legal department and its still to be proven where did i sign to commit myself to being liable to pay back that money and i am now taking this matter to lawyers that has been in contact with me to assist me with this matter, i have also gathered all information from all people that i have trained with that didn't leave the but were still made pay and basically worked for no pay for Sanlam but you saying a person is only liable to pay once he/she leaves the company but they were still made to pay whilst still fully employed with Sanlam, so this already shows that you're just a money company and think for your selves and nothing else hence when other companies were helping out their employees during the Covid pandemic. All you guys thought of was to give us loans to repay back and to me this is exactly the same thing as that loan you offered in the first place.
Sanlam's replyOfficial
10 Nov 2020, 16:14Dear Thulane
Your comments are noted and your matter escalated again to the relevant department.
Regards,
Sanlam Client Relations
Your comments are noted and your matter escalated again to the relevant department.
Regards,
Sanlam Client Relations
Sanlam's reply10 Nov 2020, 16:14
Official
Dear Thulane
Your comments are noted and your matter escalated again to the relevant department.
Regards,
Sanlam Client Relations
Your comments are noted and your matter escalated again to the relevant department.
Regards,
Sanlam Client Relations