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nN
neo N

1 reviews | Active since Aug 2020

18 Jul 2023, 10:59

Bad , terrible customer service

I have made additional payments to my loan account but Sanlam seems not to communicate with their clients , no feed back no nothing , now I'm not even sure if my funds have been allocated, Everytime i call sanlam there is someone eating on the other side on the line , i cant believe the lack of professionalism especially for a company like Sanlam

0
Replies (10)
Sanlam
Sanlam's reply18 Jul 2023, 11:04
Official
Good day Neo
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Personal Loans. 
 
Regards
Sanlam Client Care 
nN
neo N's update18 Jul 2023, 11:10
Reviewer Update
i will keep writing bad reviews until i get assistance because it seems like the only way to get help
Sanlam
Sanlam's reply18 Jul 2023, 11:31
Official
We are sorry to hear that you feel this way. We are in the process of addressing your complaint.

 Regards
Sanlam Client Care
Sanlam
Sanlam's reply18 Jul 2023, 13:09
Official
We have received confirmation that a consultant has been trying to contact you but there is no answer. An email has been sent to provide you with feedback.

Regards
Sanlam Client Care 
nN
neo N's update18 Jul 2023, 16:02
Reviewer Update
Good day

Please note that yes i have received a call from Quinita Ryke , she asked that i send her my proof of payment but yet again, i have no response from her.

I dont understand why this is so difficult and complicated, i paid extra for my loan , all i need is Sanlam to confirm that they have received the Proof of payment, why is this rocket science?
Sanlam
Sanlam's reply19 Jul 2023, 08:39
Official
Good morning Neo

We are sorry to hear that you have not yet been assisted and have requested urgent assistance with this matter.

Regards
Sanlam Client Care
nN
neo N's update19 Jul 2023, 09:11
Reviewer Update
i have responded to your email as we had agreed but still no response 5 days later, please check your records iv sent it back to all emails I received from Sanlam, there is no chance that you didnt receive my email.
nN
neo N's update19 Jul 2023, 09:12
Reviewer Update
Please fix this , im extremely frustrated.
Sanlam
Sanlam's reply19 Jul 2023, 09:22
Official
Hello Neo

We are sorry to hear that you feel this way.

We have already escalated the matter for urgent assistance.

You will be contacted.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply19 Jul 2023, 11:28
Official
Hello Neo

We have received feedback that you have been contacted.

Regards
Sanlam Client Care