1 reviews | Active since Jan 2022
bad sevice
Dear Assupol Customer Service,
I am writing to inquire about my cashback and projected payout amount. I have been a client of Assupol since 1 April 2022, but I have not received any communication regarding my cashback.
I attempted to contact your customer service department and waited for 40 minutes without any response. This experience has been very frustrating and unprofessional. In contrast, when I called the sales department, I was able to speak to someone within 2 minutes. It seems that while it is easy to sell policies to customers, getting assistance when needed is a challenge.
I am concerned about how this reflects on the claims process and would appreciate prompt assistance in resolving this matter.
Thank you for your attention to this issue.
On the 7th of March, I had a complaint, and today I received a call back from a lovely lady named Rearabetswe Pule. I would like to take a moment to rate the service I received from Rearabetswe at Assupol. She was very professional and answered all my questions in a secure and professional manner. As a Team Lead for an insurance company, I would be happy to ***** Rearabetswe from Assupol. Keep up the amazing work you do!
On the 7th of March, I had a complaint, and today I received a call back from a lovely lady named Rearabetswe Pule. I would like to take a moment to rate the service I received from Rearabetswe at Assupol. She was very professional and answered all my questions in a secure and professional manner. As a Team Lead for an insurance company, I would be happy to ***** Rearabetswe from Assupol. Keep up the amazing work you do!