Bad servive

<p>I have a policy with Assupol which i took last year May, and i was not told that the waiting period for their policies for extended members is 9. i was told this when i wanted to claim for my uncle in December 2016 that the waiting period for extended is 9 months. i was fine with that but dissapointed. on the 19th of February i lost my aunt and i had already paid 9 premiums for my policy but still they said the 9 months waiting period is not yet covered im going to finish the 9 months waiting period on the 1st of March 2017. They did not even consider that i have already paid them 9 months premium. This lady Annet Sambo called trying to explain but i was not happy with her response. Again after my uncle has passed on i requested them to replace him with my cousin which was December 2016 but when the contract came it says he is covered from February the 1st but i send them an email in December to replace my uncle. I am dissapointed with Assupol to think that i have recruited most of my family members to join it because it was affordable and now they do not trust it. i guess cheap things comes with complications and are not to be trusted.</p>