Bad servise

I cancelled my policy and they promised me to get my money in seven days. The cancellation was on the 2023.02.13. They paid the portion of the money because they said they havent received the february premium they will only refund it when its reflecting to them.

On the first i again contacted them they said the money is procesed i will get it on the seventh day, fine i waited. Last week on monday the date was the 13th of february the money was not in and i phoned them they said i must again send my payslip with bank statement and that i did but the money was not in. I sent them the emails with no answer until roday . Again when i sent them another email they said for the fourth time thw money has been processed i must again wait for another seven days. Tell me if this was a funeral money what will happen . I am so angry with them failing to give me the service i deserve.