Bad service when claim for sickness and disability pay out.

I mr W Corbitt with policy nr ( ***X3) i have submitted a claim for my policy to pay out due to knee/ joint disease that i suffering from since January 2021 and been on sassa disability grant now due to this disability what i suffering from now i submitted all claims on28/9/21 and follow up if documents are received i dit speak to consultant Luwhieso and receive a ref nr *** he advised me claim will be sorted on latest 5-10-2021 i follow-up with them on 4-10-2021 and same rf nr was given to me and advised again by consultants Luwhieso that i can follow-up on 6-10-2021 as it will definitely be handled by then needless to say i follow-up again 6-10-21 at 11:30 consultant Norma this time said claim have still not been finalized and no progress yet and she said she have not a rf nr to give me aswell as the reference nr she have is only for there records i must give policy nr if enquire in future but i advised her that Luwhieso dit give me a rf nr on previous occasions on follow-up calls she cant acc Plaine that to me aswell as ask how is head off there department she advised me it is Miss Zelda Appoules on request for her contact information Norma advised me that i must work thru the consultant answers the calls and that miss Appoules is not available to take my call as she is to busy. I never been to busy to pay my premium but now they are to busy to take my calls and pay out my claim i believe it is a very small amount what must be paid out to me according to my statement shows only 19361 rand for sickness benefits claim payable to me value in total of policy is R19661 so i realy think before any person ever thinks of taking out any policy with sanlam be aware that you claim wil take for ever to get handled and finalizing to pay you out this is such a hassle and emotionally time as iff been in good health all the years and suddenly got this bone joint disease what effects my knee and i cant get my body to does the same stuff as before jan 2021 and now i get tired and emotionally exhausted and drained in a very short time iam in need off alot off stuff as due to my disability i also need to relocate to friends as i cant afford to stay on my own any more this is realy a emotionally stressful time for me and sanlam makes it more stress full to not complete the claim as needed all the necessary documents is send and even more as required from them this is why i cant understand that up to now no feed back no payment nothing is progressing from there side.