Bad service-waiting period Lapsed

As usual around this time we experience pathetic service from Sanlam,it's annoying because they don't even show accountability and empathy. I am not surprised because I am always a victim of their poor service it is as though it is purposely done,I sent through a request on the 17th of November 2025 can you believe I'm still waiting I keep calling to check how far but all I get is 'if is still within the waiting period ' their famous words.

The request is now over 14 days I am on my 15th day today I call and I'm told again it is within the waiting period Which is a lie the waiting period lapsed on Friday.The lady was utterly rude and unprofessional even put the phone down on my ear.

She tells me il get it tomorrow I mean really? Is that how you speak to your clients? I'm so tired of Sanlam I regret opening a Trust account with them whatever you do don't open a trust with them rather go to Alexander Forbes those ones know their job I have experienced them.

Sanlam sort yourself out.