tT
thandekadlamini T
1 reviews | Active since Jun 2017
12 Aug 2020, 16:14
Bad service very bad
Iam so very disappointed with assupol life service I have being calling the call center and claim line I hold for 11 minutes with no answer. I have emailed the claim on the 10 August it's the 12th afternoon and the funeral is tomorrow we dont have money to proceed with the funeral arrangements.
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Sanlam's replyOfficial
12 Aug 2020, 16:24Dear Thandeka, thank you for reporting this matter to us. My sincerest condolences on the loss of your loved one and the inconvenience you experienced. We will urgently look into this matter and provide further feedback by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply12 Aug 2020, 16:24
Official
Dear Thandeka, thank you for reporting this matter to us. My sincerest condolences on the loss of your loved one and the inconvenience you experienced. We will urgently look into this matter and provide further feedback by direct e-mail. Regards, Assupol Complaints Manager