Bad service Sanlam you must do better

I submitted my two pot request on the 3rd of September withdrawal date was 26 September I did not receive my funds. New date the 10th October doesn't seem that I will happen as well got a response that there is a error with the plan. Sanlam must do better other service providers paid within 15 days or less. Very disappointed in Sanlam wil not recommend them to anyone at my workplace as well. Toivo Lewis