Bad Service Sanlam Sky

I have a policy with SANLAM Sky. I lodged a death claim on Tuesday. To date, I still don't have feedback on my claim. I have been calling since morning and no one is helping. I just called now, and they automated response says they can't take my call. The same happened in 2016 when claiming for my brother's funeral. I am canceling that policy as soon as I finish with my nephew's funeral arrangement. Zero customer service