BAD SERVICE SANLAM

Whe Submitted a Claim for Dread Decease with sanlam claims 19 Augist 2025.. whe called in kept on holding 30 minutes + to just get someone to pick up the phones..they confirmed they received all the documents and medial reports said 7 to 10 days...after 23 Days whe called again (us not them) simply to hear they need a more spesific medical report.

Whe Contactet the docter and asked them for the report and she even spoke to them herself to make sure what they are lookimg for... she Send they medical report and Angiogram report on 11 September 2025 again.

Everyday that whe called in they told us its with medival report and their deadline will only be 26 September for the feedback for the claim..

Today 26 September whe called them again because as usual no feedback again from them..only to find out that thr lady Mpoho that work with our claim did not send the Medical report in evrn to the medical docters..so Sanlam what now?? How long now before you decide if you need more and more... its bee more than one month now..not even 1 call or 1 feedback from sanlam whe had to make the calls.

Also whrn you called to the call centre they are so nice just to let you hang on for 30 minutes and more and then pick up and drop the call🫤

Whe need feedback..please dont let us do all the work