Bad service Safrican

I have been calling Safrican on *** for the past two weeks I’m unable to speak to a consultant it goes through to reception lady by the name of Nomi who advises they have a high volume of calls and they take my details and promise to call me even today no body has called me back I was on the phone now it’s 9:11AM im still unable to get a consultant if my policy lapse I will take this further I’m making payments I don’t get an email acknowledgment that they received payments nothing as they just decided to stop debiting my bank account how do we trust them with our loved ones when we can’t even reach them on the phone what happens when I need to claim ??? This is a serious concern we need to know if Something is up with Safrican as your clients . So we can make plan B for our families am very disappointed.