Bad Service on Two Pot Application

This matter has been outstanding since 3 September. Calling every other day and holding on for more than 1hour (every single time) and trying to use the WhatsApp service without any success.

I have not even received an email with any form of confirmation that the request has been received. The recording on the call line says we can use the easy access tools but that does not even work and no information is provided there.

• I have sent previous emails – no response. • I have tried calling – after holding on for more than 1hour, I hung up. • I tried the WhatsApp channel and got the following response: Thank you for contacting Sanlam Corporate. Unfortunately, our queue of WhatsApp queries has reached its maximum, and we are not able to assist on WhatsApp right now. You may send us e-mail with your enquiry to ***, or please try again later. • I even got an option for a call back, but nothing.

I understand that the requests have been over whelming but somewhere between the 3rd of September and now, someone could have provided feedback.

FYI – lots of other staff members that have app**** have already received their payout. I cannot understand why mine is taking so long.