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Zanele N
1 reviews | Active since Jun 2021
30 Jun 2021, 13:41
Bad service on a funeral claim
I am disappointed in your company. I submitted a claim on 29 June 2021 after losing my father. To date, as per your call center agents the claim hasn't been registered. I also asked for the complaints department number & I was told they are working from home. That's doesn't mean as frustrated customers we shouldn't be able to get hold of them. Your service has been the worst to date&your call centre agents are rude. They dropped the call twice on me. I hope more people see these reviews to know how badly you treat your customers!
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Replies (2)
Sanlam's replyOfficial
01 Jul 2021, 12:31Good morning Zanele. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
Sanlam's reply01 Jul 2021, 12:31
Official
Good morning Zanele. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
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Zanele N's updateReviewer Update
01 Jul 2021, 12:38Your response does not help me in any way. The claim still hasn't been paid, the funeral is tomorrow but the debit order went off this morning.
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Zanele N's update01 Jul 2021, 12:38
Reviewer Update
Your response does not help me in any way. The claim still hasn't been paid, the funeral is tomorrow but the debit order went off this morning.