LM
Leonard M
1 reviews | Active since Jun 2021
22 Apr 2023, 11:09
Bad service no one helping will all paper has been submitted
I wonder how long does sanlam take to pay the provided fund, it's been 4 months an counting now yet no one is responding. All documents has been received but yet still no response or the agent went 9n leave with documents again as per norm. ? Moloja case number ***3 or ***18. Do you wanna help us on not, if not will we can forward the matter to ombudsman.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
24 Apr 2023, 08:36Good day Leonard
We are sorry to hear of your negative service experience. Your complaint has been escalated to the relevant team.
Regards
Sanlam Client Care
We are sorry to hear of your negative service experience. Your complaint has been escalated to the relevant team.
Regards
Sanlam Client Care
Sanlam's reply24 Apr 2023, 08:36
Official
Good day Leonard
We are sorry to hear of your negative service experience. Your complaint has been escalated to the relevant team.
Regards
Sanlam Client Care
We are sorry to hear of your negative service experience. Your complaint has been escalated to the relevant team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Apr 2023, 15:55Good afternoon Leonard
The relevant department tried to call you but were not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
The relevant department tried to call you but were not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
Sanlam's reply24 Apr 2023, 15:55
Official
Good afternoon Leonard
The relevant department tried to call you but were not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
The relevant department tried to call you but were not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
LM
Leonard M's updateReviewer Update
17 May 2023, 11:20It looks like Sanlam are failing to respond or resolve the claim. It's been months weeks after weeks of false promises. I wonder does it become easy to deduct provided funds but very difficult at claim stage to be paid out. All documents has been recieved but yet no resolution.
LM
Leonard M's update17 May 2023, 11:20
Reviewer Update
It looks like Sanlam are failing to respond or resolve the claim. It's been months weeks after weeks of false promises. I wonder does it become easy to deduct provided funds but very difficult at claim stage to be paid out. All documents has been recieved but yet no resolution.
Sanlam's replyOfficial
17 May 2023, 12:50Good day Leonard
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply17 May 2023, 12:50
Official
Good day Leonard
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
22 May 2023, 14:17Good day Leonard
We have received confirmation that the complaint has been escalated to the relative Fund. They will be in direct contact with the member.
Regards
Sanlam Client Care
We have received confirmation that the complaint has been escalated to the relative Fund. They will be in direct contact with the member.
Regards
Sanlam Client Care
Sanlam's reply22 May 2023, 14:17
Official
Good day Leonard
We have received confirmation that the complaint has been escalated to the relative Fund. They will be in direct contact with the member.
Regards
Sanlam Client Care
We have received confirmation that the complaint has been escalated to the relative Fund. They will be in direct contact with the member.
Regards
Sanlam Client Care