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Noxolo N
1 reviews | Active since Jan 2020
31 Mar 2023, 12:04
BAD SERVICE!!!!! NO FOLLOW UP
I signed up for a policy which commenced on the 01 March 2023, and the terms and conditions said I enjoy a cover for this month and the premium is payable however the money was deducted on the 15th of March. Where is my payable month? I then decided to cancel the policy due to financial reasons but there has not been any proper feed back on anything. Even when they call they busy speaking to someone else on the phone. I’m so disappointed in the service provided by Assupol. I need to be called,refunded and cancel the policy.
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Sanlam's replyOfficial
31 Mar 2023, 12:40Dear Noxolo, thank you for reporting this matter to us. Your policy number AL*** started on 01 March 2023 and the premium deducted according to your pay date from your employer, to ensure you have cover for March. I will send you a direct e-mail to confirm if you still want to proceed with the cancellation of the policy. Regards, Assupol Complaints Manager
Sanlam's reply31 Mar 2023, 12:40
Official
Dear Noxolo, thank you for reporting this matter to us. Your policy number AL*** started on 01 March 2023 and the premium deducted according to your pay date from your employer, to ensure you have cover for March. I will send you a direct e-mail to confirm if you still want to proceed with the cancellation of the policy. Regards, Assupol Complaints Manager