Bad Service From Sanlam & Teba

Hi

So my story is long but i will cut it short, last year my brother was called by Sanlam saying he has unclaimed fund that he must receive. My brother was in prison so he couldn't fill in the form so they spoke to me and said i must fill the forms for him and send all the required forms and documents. I did that then send them everything within a month, this was last year August 2018. Then they told me i will receive the money on behalf of him after 6 weeks after i have submitted everything. 6 weeks passed i called them then they told me they cant send it on my bank account they need his they i send it and they said he will receive this money after two weeks, He never received it. I know called them they are saying i signed the form for which this is wrong this is wrong he must sign them. My problem is they are taking us up and down for which we are spending money calling them and everytime we call they come up with excuses. Even if we send them emails they don't respond. I spoke to Musa, Then Nadia Hans, Then Agnes,Ida Makgada. All of this people are not helpful and they tell me different stories everytime.

It's almost a year now going up and down and every after 3 months they tell us we must send them a certified ID copy because the previous 1 i sent it is not valid.

Sanlam please intervene.