Hellopeter
Share Your Experience
NN
Naledi N

1 reviews | Active since Jul 2022

30 Jul 2022, 07:22

Bad Service from Sanlam

Please note that an error occurred on the, 7th April 2022 when my personal loan account was settled, an additional amount intends to settle another account was erroneously paid to Sanlam. Now, I have difficulties to receive my money back,

0
Replies (9)
Sanlam
Sanlam's reply30 Jul 2022, 10:29
Official
Good day Naledi

Your complaint has been escalated to Sanlam Personal Loans.

Regards
Sanlam Client Care
NN
Naledi N's update30 Jul 2022, 21:02
Reviewer Update
Good day,

I acknowledge your prompt respond and looking forward for this problem to be resolved. The timeframe I was promised it's long overdue.

Regards

Sanlam
Sanlam's reply31 Jul 2022, 11:05
Official
Good day Naledi

We are following up with the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Aug 2022, 10:54
Official
Good day Naledi

We have received feedback that your complaint has been acknowledged and that you are being assisted.

Regards
Sanlam Client Care
NN
Naledi N's update01 Aug 2022, 15:34
Reviewer Update
Noted, thanks.
Sanlam
Sanlam's reply02 Aug 2022, 10:29
Official
Have a great day further.

Regards
Sanlam Client Care
NN
Naledi N's update03 Aug 2022, 11:30
Reviewer Update
Good day,

Please note that issue is not resolved yet, no confirmation on the date when the refund will be paid.
I just received a massage that stating that, waiting for approval from Management since 1st August 2022.

Regards
Sanlam
Sanlam's reply03 Aug 2022, 11:33
Official
Good day Naledi

Thanks, we are following up with them.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply03 Aug 2022, 15:45
Official
Hi again Naledi

We have received confirmation that you have been provided feedback from Sanlam Personal Loans.

Regards
Sanlam Client Care