RM
Rethabile M
1 reviews | Active since Oct 2018
21 Oct 2019, 10:44
BAD SERVICE FROM SANLAM CREDIT CARD DEPARTMENT
I got my Sanlam Credit Card on Thursday morning last week and I called for card activation same day, I was advised to call the following day so they can get docs from a courier company, I called on Friday and they told me the docs have been submitted to verification department and I will either get a call Friday later or Saturday. Today I called again the lady told me they haven't had any go ahead from verification department. VERY BAD SERVICE SERIOSLY , Unfortunately you don't even get ref number for your query
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Replies (2)
Sanlam's replyOfficial
21 Oct 2019, 14:17Good day Rethabile
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply21 Oct 2019, 14:17
Official
Good day Rethabile
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
22 Oct 2019, 09:28Good day Rethabile
We were informed that a consultant has tried to contact you. They will be trying to contact you again. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply22 Oct 2019, 09:28
Official
Good day Rethabile
We were informed that a consultant has tried to contact you. They will be trying to contact you again. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations