BAD SERVICE FROM SANLAM (Claim number 376375 and policy number ***X4)

Dear Sanlam Client Relations,

I am hoping to get feedback and this case be finally close as we submitted all that is required on us, I still do not understand that our claim is still not to date, and no constructive feedback is given.

Regards,
L

Hi Client Relations,

My mobile number is *** and email ***

Regards,
L

Good day Sanet,

I would like this to be escalated to your higher management as you have not done your job on your side by doing a proper investigation, if you look at the timelines you can clearly see that documentation was sent even before the time L****n Joseph Kamfer passed on even the payments were made then. Hence, I request this matter to be escalated to management for a proper investigation as Nkosazana from Cape town has been liaising with your office regarding this matter, you are not providing any facts from your response below and giving any indication in terms of WHY, HOW, WHEN, WHO, all you are saying is the below information almost like you are dealing with an illiterate individual. Even the spelling of my late father is not spelled correctly almost like we are being ridiculed here.

I need to speak to your manager at complains ASAP my mobile ***

Kind regards,

L Kamfer

From: *** <***>
Sent: 11 May 2022 2:37 PM
To: Lungile Kamfer <***>
Cc: ***
Subject: Policy ***0x4 Estate late LJ Karsten

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| | Dear Lungile

YOU DESERVE GOOD SERVICE

We refer to the feedback of 55 May 2022 about the service you have recently received.

We regret to learn of the problems you have had with the above-mentioned claim, as well as the way in which service was provided to you. We continually strive to provide only the best service and impress upon our staff the importance of protecting and promoting the interest of our plan holders and clients.

We have investigated the claim and the payment of premiums on your plan again.

At the time of Mr l****n Joseph Kamfer's death, the benefits of the plan was cancelled and therefor no claim can be considered. We will provide you with a new letter explaining the outstanding premiums to you again. You can expect to receive the new letter soon.

Please accept our sincere apology for any inconvenience that may have been caused. We trust that in future you will not have any reason to be disappointed with our service.

If you require any further information or service, you can send us an email or contact us at the telephone or fax number stated below.

Kind regards
Sanet Henegan

Life and Savings: Business Shared Services: Policy Administration
Telephone number: ***
Fax number: ***
Email: ***

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Good day

The first time we called in you said the policy is behind for 6 months, we took a premium debt for that period which is part of your policy. In the month of March, I paid cash and April including May 2022, the debit order form was signed on 29th April, I sent the proof of payment to Sanlam where we requested that you rectify the payment since my reference of the payment was incorrect, furthermore to this the premium was never implemented to the policy.

Again we called in to check in why the debit order was inactive that was even before my father passed away, the response was that the monies which were done cash will be allocated to the policy and the debit order was sent explaining the premium debt for the month the policy was behind , since you guys say no premium no cover there was a premium paid in March while my father was still alive.

Even now you have not updated your system whereas premiums for March were paid including April, go back to the paper trails we have sent you and you will see that March, April, and May, and the other months I qualified for premium debt as per your policy.

If only the premium for March was implemented, we would not have this problem. The error was on your side as the system was not updated. I was never informed that my money that I paid was still hanging putting this out Sanlam at fault.

Hence, I want management to intervene here as you *********** agents.

Regards,

L

Good day Sanet,

Furthermore please see more information attached. Please give me a call ASAP on *** I need to speak to management ASAP. I have forwarded everything and hope by tomorrow I wil be paid back my claim, otherwise I will have to escalate the matter further.

Kind regards,

Lungile Kamfer (Human Resources)

Good morning,

I am hoping all my correspondence through this channel and via emails are noted, and I will receive a call today.

Regards,
L Kamfer

Good day,

Today I was sent an email with a contract confirming that the payments I made in March are only app**** today, how is that possible?

This is exactly my argument and I hope this will be finalised today.

Regards,
L