Bad service from sanlam

Am having a problem with sanlam I was having a funeral policy with other institution and sanlam came and presented a funeral policy that looked good and I was told that if I switch no waiting period and they pay their claims within 4 hours now I claimed 2 days ago no communication from the when I call the take you from pillar to post now am left with hours to funeral I haven't received anything nor communication about my claim its really frustrating