Bad service from Sanlam

My name is Bongiwe Mbonambi, in January in my payslip I saw that there was a policy opened from Sanlam and I did not open that policy. The policy number is IP***5 and I did not authorize that policy. I called Sanlam and I was told top open a ***** case and write an affidavit, now I did all of that, submitted and I was told it would take up to 12 weeks to solve my issue. I have been calling and a number of times I've been told my matter is being escalated, now we in May and whenever I call I'm being given the same response and it's really annoying and frustrating. I need my refund and I can't keep calling all the time and getting the same response. I'm not being assisted . My contact details are ***.