Bad Service from Sanlam

I contacted Sanlam in September , emailed my two pot withdrawal forms and supporting documents. Then i phoned and the customer care lady confirmed they have received the documents and all are in place, and my claim will be paid out mid Oct. End of Oct i contacted Sanlam , well apparently the forms were the incorrect forms. Then i completed a new set of forms emailed it to customer service with supporting documents. Last week i received an email my claim will be paid out in January 2025 ! Pathetic service , THANK GOD I am not investing more into this policy. Wont recommend any of our young one's to go with Sanlam, bad service . You speak to robots ( AI) , unprofessional customer care staff. Just such a bad experience.