Bad Service from Sanlam.

I have resigned on the 13/12/2018.Sanlam only sent my Pension fund to Sars a month later the 14/01/2019. I have been calling them and Sars and no one has a definite answer as to when I will recieve my pay out.Sanlam told me it was manually submitted not electronically submitted on the 14/01/19. I called again today the 05/02/19 as Sars and they told me its been posted back to Sanlam on the 22/01/19 and Sanlam tells me they did not get the forms as yet.....seems like its lost in the post. Sanlam tells me Sars will never post anything but hand deliver to them,and Sars tells me they dont hand deliver but they post?? I dont know what to do as both parties are not willing to help me or give me some positive feedback.