Bad service from Sanlam

My father passed away in September last year and till now Sanlam haven't paid out the benefits that he left for his family. Every time that we follow up with Sanlam on how far they are with the claim they have some kind of story. the best part of all it that when 2 members of my family phone on the same day we get different answers - from the money will be paid out on this date to they have made a mistake with the calculations (can't even do their work properly) and it must be send back to SARS( answered all on the same day). How is that for good service. The other problem with them is that they never return your calls and messages. The consultant that handled the case is never available for enquiries and then this call centre consultants give you different stories all the time or take messages that they never return. Please don't ever put your annuity fund with Sanlam. Your family will starve to death and they don't care how long they take to process the claim as long as they can earn the interest.