bad service from Safrican

I must say that with Safrican insurance company ,i experienced a very very bad poor service, i had to ask for people to assist me with the funeral money to bury my husband i had a disgrace of my life that i will never forget , till today i still have to pay out people as if i was not a responsible person , no funds was paid out till today, when i call there number i was taken from one post to another telling me to email necessary papers i did as they asked , what hurt me the most i spoke to the Safrican agent who had no humanity spoke to me as if am nothing she said her name is Puseletso , when i told her that i can not hear her she was shouting at me telling that there is nothing she can do she is working from home , kept on ask her to repeat because her line was very terrible , she breath on my hear like am boring her while am in a crisis , am so hurt and disappointed i must say.