PN
Pearl N
1 reviews | Active since Dec 2017
16 Jan 2022, 11:09
Bad service from Melanie Verhoek
Iam very unhappy with the service I received from finacial advisor Melanie Verhoek. We went to the offices in Pretoria Lynwood with hopes of opening a unit trust with Sanlam. We were given Melanie to assist. Since that day we left the offices she gave us such bad service, we had to call and beg her for the unit trust to be set up and the money be deducted. Its been 2 weeks now and she hasn’t responded to our emails. Sanlam lost a client because of an *********** financial adviser. Imagine begging someone to debit your account and your own in order to get a UT.
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Replies (3)
Sanlam's replyOfficial
16 Jan 2022, 11:14Dear Pearl
We are sorry to learn of your negative experience with us. Please accept our apology for the poor service received. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
We are sorry to learn of your negative experience with us. Please accept our apology for the poor service received. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply16 Jan 2022, 11:14
Official
Dear Pearl
We are sorry to learn of your negative experience with us. Please accept our apology for the poor service received. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
We are sorry to learn of your negative experience with us. Please accept our apology for the poor service received. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
PN
Pearl N's updateReviewer Update
16 Jan 2022, 11:19Thank you. Please cancel the UT. We don’t want it anymore. We have taken our funds to another company who values clients. And for your sake as a big reputable company like Sanlam, hiring *********** advisors like Melanie Verhoek Will harm the business. Please tell her to refrain from contacting us( which she hasn’t even bothered to, but im sure now she will to apologize and tell us pathetic stories) we are moving away from Sanlam and that’s final. We don’t want to hear anything from her
PN
Pearl N's update16 Jan 2022, 11:19
Reviewer Update
Thank you. Please cancel the UT. We don’t want it anymore. We have taken our funds to another company who values clients. And for your sake as a big reputable company like Sanlam, hiring *********** advisors like Melanie Verhoek Will harm the business. Please tell her to refrain from contacting us( which she hasn’t even bothered to, but im sure now she will to apologize and tell us pathetic stories) we are moving away from Sanlam and that’s final. We don’t want to hear anything from her
Sanlam's replyOfficial
17 Jan 2022, 08:28Dear Pearl
We are sorry to see you go. We have notified the relevant business of your cancellation. We have also escalated the complaint about Melanie's conduct to her manager for further investigation.
Kind regards
Sanlam Client Relations
We are sorry to see you go. We have notified the relevant business of your cancellation. We have also escalated the complaint about Melanie's conduct to her manager for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply17 Jan 2022, 08:28
Official
Dear Pearl
We are sorry to see you go. We have notified the relevant business of your cancellation. We have also escalated the complaint about Melanie's conduct to her manager for further investigation.
Kind regards
Sanlam Client Relations
We are sorry to see you go. We have notified the relevant business of your cancellation. We have also escalated the complaint about Melanie's conduct to her manager for further investigation.
Kind regards
Sanlam Client Relations