Bad service from Assupol

I have been experiencing challenges with Assupol regarding a mistake on their part, which they have acknowledged. Unfortunately, my account has been in arrears for over 12 months without my knowledge. As a result, had I filed a claim, it would not have been honored due to the outstanding balance. Additionally, there has been a lack of communication from them regarding this issue. I recommend that anyone with an account at Assupol verify the status of their account to ensure it is in good standing. I am still awaiting a response from them after they indicated that my issue had been escalated, but I have not received any further communication.